At Fellow Financial Services, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

What information do we collect and how do we use it?

When assisting you with your financial matters, we will request personal information from you. This may encompass sensitive details, including health information, as well as any information you disclose about vulnerabilities. The information you provide is utilized to offer advice and support regarding your credit needs. Your information is only shared with the companies and their representatives that you choose to engage with. Additionally, we use this information to fulfill requests for product details, manage our ongoing relationship (such as invoicing and client surveys), and communicate with you via mail or electronic means, unless you express a preference for non-electronic communications.

We may inform you about promotions, new services, special offers, events, or articles that we believe will be of interest to you. These notifications may be delivered through regular updates via email or post. If you prefer not to receive such information, you can communicate your preferences by emailing or writing to us. Internally, we may also utilize your information to enhance our services and address any issues.

What if you don’t provide some information to us?
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. By policy, we need to keep personal data  for a duration that is reasonably necessary for the original collection purpose or to adhere to relevant legal and ethical reporting obligations.

The information gathered from you is maintained electronically and stored securely. We employ password protection for access to the system housing your data, and any physical copies are stored in secure facilities, safeguarded under lock and key. This comprehensive approach ensures the safety and integrity of your information.

Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit license e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution, or similar event.  However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to Lucy Lien Le, Director, Fellow Financial Services at info@fellowfinance.com.au or +61 481 820 666.
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information”.

Your consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Lucy Lien Le, Director, Fellow Finance at info@fellowfinance.com.au or +61 481 820 666.

Complaints
Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to; The Complaints Officer at info@fellowfinance.com.au. Please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.

Disclaimer
Your full financial situation would need to be reviewed prior to acceptance of any offer or product